Coveo vs Relewise
Coveo
coveo.comRelewise
relewise.comSide by side
| Figure | Coveo | Relewise |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Personalization Engines | 7.8 (#7) | 7.4 (#11) |
| Founded | 2004 | The founders Ronnie, Sune, and Brian began the work that led to Relewise in 2020. |
| Headquarters | Montreal, Quebec, Canada | Aarhus, Denmark |
| Integrations | Coveo lists native integrations including Adobe, Agentforce, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise; it also offers open APIs and frameworks for custom integrations. | The site describes Relewise as headless and API-first and names Shopify, Salesforce, WooCommerce, PrestaShop, Shopware, Optimizely, and BigCommerce among its integrations. |
| Support | The pricing page lists Coveo Care, business value assessment and realization, and an implementation partner network; Technical Account Manager and Developer Support are listed as add-ons. | The pricing page lists documentation and email and Slack support, and says its Customer Success team works with customers on onboarding and ongoing best practices. |
| What it does | Coveo provides an AI-Relevance Platform for search, recommendations, personalization, and product or knowledge discovery across commerce, service, website, and workplace experiences. | Relewise is a search and personalization platform for e-commerce that uses real-time user behavior to personalize results. |
Plans
In their own words
Coveo
Coveo is a cloud AI-Relevance Platform for search, recommendations, personalization, and discovery across commerce, service, website, and workplace experiences. Its hybrid search combines advanced rules, business logic, A/B testing, and query pipeline management. A unified index, native and universal connectors, document-level security, permissions, and refresh controls support indexed content. Behavioral features include query suggestions, Automatic Relevance Tuning, dynamic navigation, and content recommendations. Generative and agentic options include conversational search, generative answering, Answer API, Coveo for Agentforce, Passage Retrieval API, and Smart Snippets; the pricing page marks this suite as an add-on. Commerce capabilities cover catalog indexing, recommendations, listing optimization, merchandising, and conversational product discovery, with some add-ons. Integrations include Adobe, Salesforce, ServiceNow, Sitecore, Zendesk, SAP, Shopify, and OpenAI ChatGPT Enterprise, plus open APIs. Hosted data uses AES-256 at rest and TLS 1.3 in transit. Pricing is on request, and a trial organization lasts 14 days.
Relewise
Relewise is a search and personalization platform for B2B and B2C e-commerce, using real-time shopper behavior to tailor results and recommendations. Its self-learning engine adapts rankings and suggestions based on interactions, historical behavior and trends. Predictive search supplies live suggestions and autocomplete as shoppers type. Search uses stemming, compound-word splitting and synonym matching; advanced NLP support covers 28 languages, with default support for other languages. Merchandising rules can boost or bury products and categories, pin products to positions, or filter them from recommendations. Recommendation types include complementary and similar products, trending products and content, and personalized content. Relewise describes itself as headless and API-first, with integrations including Shopify, Salesforce, WooCommerce, PrestaShop, Shopware, Optimizely and BigCommerce. The Search API supports web, app and POS; the Recommendation API supports web, app, email and POS. Its feature list specifies five years of analytics retention, 10,000 merchandising rules and unlimited additional team members. Pricing is tailored to setup, with price on request.