CrashPlan Legal Hold vs Exterro Legal Hold

CrashPlan Legal Hold preserves and collects backup data tied to legal matters as part of eDiscovery. A preservation policy sets which files are kept and for how long; a matter applies that policy to a group of users. CrashPlan collects regular file updates from custodians’ devices without notifying them, and the hold’s backup set is not shown in the CrashPlan app. Data access and policy changes are logged for audit, and CrashPlan says it retains file timestamps, permissions, and directory paths. An open API and integration documentation let an existing eDiscovery platform access preserved data. Collection requires an active hold and an active CrashPlan app on the target device. Console collection is unavailable for archives using an Archive key password or Custom key, though the data remains preserved. Custodians continue using a subscription while a matter is open. Releasing a custodian or closing a matter starts permanent deletion of data preserved by that hold. Pricing is on request; there is no free plan.

Exterro Legal Hold has no write-up on Specifiction yet; its figures are above.