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Tech riderRev. 7 Oct 2026

CrashPlan Legal Hold

Ch 026.7of 26Legal Hold Software
  1. 1Runs onAPI, Linux, Mac, Web, Windows
  2. 2Custodian acknowledgmentNo
  3. 3Audit trailYes
  4. 4Matter trackingYes
4 lines stated Written from the maker's own pages: crashplan.com
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The CrashPlan Legal Hold homepage

Overview

CrashPlan Legal Hold preserves and collects backup data tied to legal matters as part of eDiscovery. A preservation policy sets which files are kept and for how long; a matter applies that policy to a group of users. CrashPlan collects regular file updates from custodians’ devices without notifying them, and the hold’s backup set is not shown in the CrashPlan app. Data access and policy changes are logged for audit, and CrashPlan says it retains file timestamps, permissions, and directory paths. An open API and integration documentation let an existing eDiscovery platform access preserved data. Collection requires an active hold and an active CrashPlan app on the target device. Console collection is unavailable for archives using an Archive key password or Custom key, though the data remains preserved. Custodians continue using a subscription while a matter is open. Releasing a custodian or closing a matter starts permanent deletion of data preserved by that hold. Pricing is on request; there is no free plan.

Who it is for

It suits organizations handling eDiscovery matters that need to preserve users’ backup data and connect it to an existing eDiscovery platform. Collection has specific device and archive-key requirements to account for.

What is good

  • Regular file updates are collected automatically.
  • Access and policy changes are logged for audit.
  • Preserves timestamps, permissions, and directory paths.
  • Provides an open API and integration documentation.

What to know first

  • Pricing is available on request.
  • Custodians remain active subscribers during open matters.
  • Closing a matter begins permanent deletion.
  • Some encrypted archives cannot be collected through the console.

Verdict

CrashPlan Legal Hold combines preservation, audit logging, and API access for eDiscovery workflows. Check collection requirements and deletion behavior before opening or closing a matter.

CrashPlan Legal Hold plans and pricing

All plans
CrashPlan Enterprise Custom volume pricing on per-user licensing Legal Hold available on Enterprise plans · 250+ employees or when legal hold is needed · Contact sales for a quote crashplan.com · 7 Oct 2026

Compared on legal hold software

Free plan
Nocrashplan.com
Custodian acknowledgment
Nocrashplan.com
Audit trail
Yescrashplan.com
Matter tracking
Yescrashplan.com

Facts

Purpose
Legal Hold preserves and collects user backup data for legal matters as part of eDiscovery.support.crashplan.com · 7 Oct 2026
Preservation policies
A preservation policy defines which files to preserve and how long to keep them, and a matter applies one policy to a group of users.support.crashplan.com · 7 Oct 2026
Continuous protection
CrashPlan automatically collects regular updates to files on custodians’ devices.crashplan.com · 7 Oct 2026
Custodian experience
Custodians are not notified of a hold and the legal hold backup set does not appear in the CrashPlan app.support.crashplan.com · 7 Oct 2026
Metadata
CrashPlan says it preserves file timestamps, permissions, and directory paths for discovery.crashplan.com · 7 Oct 2026
eDiscovery integration
CrashPlan for Endpoint provides an open API and integration documentation for accessing preserved data from an existing eDiscovery platform.crashplan.com · 7 Oct 2026
Collection
Collecting preserved files requires an active hold and a target device with the CrashPlan app installed and active.support.crashplan.com · 7 Oct 2026
Collection limit
Files cannot be collected through the console for custodians whose archives use an Archive key password or Custom key, though their data is still preserved.support.crashplan.com · 7 Oct 2026
Retention on release
Releasing a custodian or closing a matter begins permanent deletion of the data preserved by that hold.support.crashplan.com · 7 Oct 2026
Subscription use
Custodians remain active users and continue to consume a user subscription while their matter is open.support.crashplan.com · 7 Oct 2026
Supported desktop systems
The CrashPlan app supports Windows, macOS, and Linux operating systems.support.crashplan.com · 7 Oct 2026
Security certifications
CrashPlan says it is ISO 27001 certified and conducts annual SOC 2 Type 2 attestations on its product and infrastructure.support.crashplan.com · 7 Oct 2026

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