CrashPlan Legal Hold vs Relativity Legal Hold

CrashPlan Legal Hold preserves and collects backup data tied to legal matters as part of eDiscovery. A preservation policy sets which files are kept and for how long; a matter applies that policy to a group of users. CrashPlan collects regular file updates from custodians’ devices without notifying them, and the hold’s backup set is not shown in the CrashPlan app. Data access and policy changes are logged for audit, and CrashPlan says it retains file timestamps, permissions, and directory paths. An open API and integration documentation let an existing eDiscovery platform access preserved data. Collection requires an active hold and an active CrashPlan app on the target device. Console collection is unavailable for archives using an Archive key password or Custom key, though the data remains preserved. Custodians continue using a subscription while a matter is open. Releasing a custodian or closing a matter starts permanent deletion of data preserved by that hold. Pricing is on request; there is no free plan.

Relativity Legal Hold helps organizations identify and preserve relevant data when litigation is expected. It sends hold notices, interviews custodians, follows up with people who have not responded, and tracks their replies. Reports can document communications with custodians and other relevant parties. The product preserves data in place from major productivity platforms in a secure Azure environment, with Microsoft 365, Google Vault, and Slack listed as integrations. A setup wizard assists with choosing custodians and data sources, and the service provides workflow updates and error alerts. Relativity says analytics and scoping criteria can reduce data volume by up to 80%. Preserved data can move to RelativityOne for review through Collect as a matter or investigation proceeds. Legal Hold runs in Relativity workspaces; full use requires setup of access, email, the custodian portal, and preservation settings. Pricing is provided on request, and the product is licensed separately from the data volume commitment. It is available via web and API.