Creatio CRM vs Freshsales
Creatio CRM
creatio.com
Freshsales
freshworks.comSide by side
| Figure | Creatio CRM | Freshsales |
|---|---|---|
| Price from | — | $9/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 8 | 7 |
| Spec score · CRM Software | 9.1 (#17) | 9.5 (#1) |
| Spec score · Manufacturing CRM Software | 9.1 (#4) | 9.4 (#2) |
| Spec score · Sales CRM Software | 9.0 (#5) | 9.3 (#4) |
| Spec score · Customer Relationship Management - Enterprise Software | 9.0 (#4) | 9.3 (#2) |
| Spec score · Insurance CRM Software | 8.9 (#6) | 9.2 (#2) |
| Spec score · Mac CRM | 8.9 (#8) | 9.1 (#5) |
| AI features | Yes | Yes |
| Founded | 2014 | 2010 |
| Free plan | No | Yes |
| Free trial | Yes | The trial lasts 21 days and requires no credit card. |
| Headquarters | Boston, Massachusetts, United States | San Mateo, California, United States |
| Integrations | Creatio's open API supports integrations, and documented out-of-the-box integrations include Google mail, calendar and contacts, Microsoft 365, and telephony services. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Mobile | The pricing page describes a mobile-only user type that accesses Creatio through the mobile application and has no access to the web interface or API. | The Freshsales CRM mobile app is supported on both iOS and Android. |
| Mobile app | Yes | Yes |
| Product | Creatio describes its CRM as an AI CRM and workflow platform for marketing, sales, and service. | Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks. |
| Security | Creatio says its data processing centers comply with GDPR, ISO 27001, HIPAA, SOC 1, and SOC 2 standards. | Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials. |
| Support | The pricing page lists AI Support as free, Business Support at 10% of the subscription, and Premium Support at 20% of the subscription. | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. |
Plans
Creatio CRM
- GrowthPrice not published
- EnterprisePrice not published
- Creatio SalesPrice not published
- Creatio MarketingPrice not published
- Creatio ServicePrice not published
- Sales product$15 a month
- Enterprise platform$55 a month
- UnlimitedPriced on request
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Creatio CRM
Creatio CRM is an AI CRM and workflow platform for marketing, sales, and service. It combines AI coding agents with visual no-code designers for building applications, and offers prebuilt AI agents alongside tools for creating agents for CRM workflows. Sales features cover leads, opportunities, forecasting, guided selling, and order and contract management. Marketing includes segmentation, campaign management, omnichannel and email marketing, and event management. Service tools include case management, AI-assisted self-service, omnichannel communications, knowledge management, and field service. An open API supports integrations, with documented options including Google mail, calendar, and contacts, Microsoft 365, and telephony services. Creatio Marketplace offers apps, connectors, and AI agents. The listed Sales product is $15 a month per user; the Enterprise platform is $55 a month per user. New customers have a minimum purchase of $8,300 per year and a standard three-year contract. A 14-day trial is listed, and there is no free plan. Creatio was founded in 2014 and is headquartered in Boston.
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.