Cresta vs ExecVision
Cresta
cresta.com
ExecVision
execvision.ioSide by side
| Figure | Cresta | ExecVision |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Speech Analytics Software | 8.6 (#2) | 7.7 (#7) |
| Conversation analysis | Conversation Intelligence analyzes customer conversations to identify trends, behaviors, risk signals, and revenue opportunities. | The software ingests, analyzes, and transcribes voice and web conference interactions using AI, machine learning, and deep learning. |
| Founded | 2017 | 2015 |
| Headquarters | Palo Alto, California, USA | Arlington, Virginia, United States |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The integrations directory lists systems including Salesforce, HubSpot, Microsoft Dynamics, Zoom, Microsoft Teams, Five9, and RingCentral. |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | ExecVision is a conversation intelligence platform that analyzes customer conversations to surface insights and support behavior change. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | ExecVision states that it is SOC 2 Type II compliant, meets GDPR requirements as a Processor, and undergoes penetration testing at least annually. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | The company provides ongoing service from implementation through renewal and holds quarterly business reviews with customers. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
ExecVision
ExecVision analyzes customer conversations to help teams identify insights and guide coaching. It ingests, transcribes, and evaluates voice and web conference interactions using AI, machine learning, and deep learning. Users can search conversation content and metadata, while Smart Alerts can flag activity involving selected words, phrases, accounts, or opportunities. Performance Dashboards track conversation quality, performance, and coaching activity for reps, managers, and executives. Coaching Plans help managers locate performance gaps, with AI suggesting skills and behaviors to address. Custom scorecards can support quality assurance, compliance, certification, and sales workflows. Conversation Libraries organize interactions for training, onboarding, and upskilling, and can save conversations automatically when triggers are met. Android and iOS apps let users search, listen to, view, and annotate conversations; a Chrome extension captures web-based recordings and can be switched off. Integrations include Salesforce, HubSpot, Microsoft Dynamics, Zoom, Microsoft Teams, Five9, and RingCentral. ExecVision is paid, with pricing on request.