Cresta vs Invoca
Cresta
cresta.com
Invoca
invoca.comSide by side
| Figure | Cresta | Invoca |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · Speech Analytics Software | 8.6 (#2) | 6.9 (#21) |
| Spec score · Customer Interaction Analytics Software | 8.5 (#4) | 6.9 (#19) |
| AI governance | Cresta says it is among the first companies certified to ISO/IEC 42001 for AI management and that sensitive signals are not used for training. | Invoca says its predictive, generative, and agentic AI operate within defined rules and are monitored in real time. |
| Headquarters | Palo Alto, California, USA | Santa Barbara, California, United States |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Invoca offers no-code and low-code integrations for advertising, CRM, and contact center platforms, as well as developer APIs and webhooks. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | Invoca lists customer onboarding, customized success plans, video conference, phone, and email support, plus 24x7 platform availability and monitoring. |
| What it does | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. | Invoca attributes offline phone call conversions to their marketing sources and helps teams measure call quality and campaign outcomes. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
Invoca
- ElitePriced on request
- EnterprisePriced on request
- Performance EnterprisePriced on request
- Performance ProfessionalPriced on request
- ProPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.