Cresta vs JustCall Speech Analytics

Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.

JustCall Speech Analytics provides call analysis with tools for live call analysis, sentiment analysis, compliance monitoring and automatic topic detection. It also includes agent coaching tools. The service is available on Android, iOS and the web. JustCall lists a 14-day trial, but no free plan. Team costs $29 a month billed annually, with a minimum of two licenses. Pro is $49 a month billed annually, and Pro Plus is $89 a month billed annually; both also require at least two licenses. Business has no listed price and requires a minimum of 10 licenses. SalesPro has no listed price and requires at least two licenses. The listed starting rate is $29/user/mo on annual billing. JustCall is headquartered in San Francisco, California, United States. Teams comparing options should account for annual billing and the license minimums alongside the analysis and coaching tools.