Cresta vs SparrowDesk
Cresta
cresta.comSparrowDesk
sparrowdesk.comSide by side
| Figure | Cresta | SparrowDesk |
|---|---|---|
| Price from | $12,500/mo | $16/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 6 |
| Spec score · AI Customer Service Software | 8.7 (#5) | 8.8 (#4) |
| AI Agent | Cresta AI Agent handles omnichannel customer conversations across voice and digital channels with guardrails, testing and handoff support. | Zoona learns from websites, help centers, Notion, documents and past conversations, then answers routine tickets and hands unresolved cases to people. |
| Headquarters | Palo Alto, California, USA | 2261 Market Street, STE 22625, San Francisco, CA 94114, USA |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | Official integration listings include Gmail, Salesforce, SurveySparrow, Microsoft, Pipedrive, Attio, Slack, Linear, HubSpot, Shopify, Notion, Jira, Okta and Zapier. |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | SparrowDesk is an AI-powered helpdesk for supporting customers across email and chat. |
| Rating on G2 | 4.3 out of 5 from 46 reviews | 4.6 out of 5 from 11 reviews. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | SparrowDesk states SOC 2 Type II certification, GDPR and CCPA compliance, AWS hosting, AES-256 encryption at rest and TLS 1.2+ in transit. |
| What it does | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. | SparrowDesk is an AI-first helpdesk combining email, chat and ticket support in one workspace. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
SparrowDesk
- FreeFree
- Zoona AI Agent$0.49, paid once
- AI Copilot$16 a month
- Starter$16 a month
- Professional$49 a month
- Enterprise$89 a month
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
SparrowDesk
SparrowDesk is an AI-powered helpdesk for customer support across email and chat. Its Zoona agent reads tickets, identifies customer intent, and can answer without human intervention. It can learn from websites, help centers, Notion, documents, and earlier conversations. Teams can manage email, live chat, WhatsApp, and Slack in one inbox, with translation for customer threads across languages. A branded searchable help center can use a team’s knowledge base and also train Zoona. Default reports cover conversation volume, trends, response times, team performance, and SLA compliance. Listed integrations include Gmail, Salesforce, SurveySparrow, Microsoft, Pipedrive, Attio, Slack, Linear, HubSpot, and Shopify. The REST API can read and write workspace data, while webhooks provide real-time event subscriptions. The free plan allows up to 3 users, 500 conversations per month, one chat widget, and one email support address. Starter is $16 a month, billed per agent. The service is listed for Android, web, and API access; the company says it is SOC 2 Type II certified and GDPR compliant.