Cresta vs Uniphore U-Assist
Cresta
cresta.comUniphore U-Assist
uniphore.comSide by side
| Figure | Cresta | Uniphore U-Assist |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Agent Assist Software | 8.5 (#2) | 6.7 (#18) |
| Founded | 2017 | 2008 |
| Headquarters | Palo Alto, California, USA | Palo Alto, California, United States |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The product page says it integrates with leading CCaaS platforms, CRM systems, and third-party tools; the brochure also describes connections to CRM and backend systems. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | Uniphore provides a customer Support Portal and lists Americas technical support by phone at +1 866 4741429 and by email. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Uniphore U-Assist
Uniphore U-Assist Real-Time Guidance Agent is a web product for contact-center operations. Before calls, it can retrieve context from CRM records, previous interactions, and backend systems. During conversations, it surfaces enterprise-data answers, next-best actions, reminders, and sentiment cues such as frustration, confusion, or satisfaction. After calls, it creates configurable summaries and tags for intent, actions, and outcomes. A Manager Dashboard provides live transcription, real-time alerts, KPI and call-quality insights, and coaching opportunities. The product supports multiple channels, sentiment analysis, speech analytics, real-time monitoring, suggested replies, knowledge retrieval, and quality scorecards. Uniphore says it integrates with leading CCaaS platforms, CRM systems, and third-party tools. Pricing is on request, with a demo offered. Uniphore states that most customers are live within a few weeks with implementation specialists. It also states ISO/IEC 27001:2022, Level 1 PCI DSS Service Provider, and SOC 2 Type II certifications, with US or EEA data-location choices.