Cribo vs Desku AI Chatbot Builder
Cribo
usecribo.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Cribo | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $29/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Chatbot Builders | 7.9 (#153) | 9.1 (#10) |
| Deployment channels | messaging | multichannel |
| Free plan | No | Yes |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | Listed integrations include Shopify, HubSpot, Salesforce, Zapier, and a custom API; the Zapier listing says it connects Cribo to 6,000+ apps. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Product | Cribo is a WhatsApp Business Platform for teams to sell, support, and scale through WhatsApp. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | Its security page describes TLS encryption in transit, encryption at rest, network isolation, and regular backups with disaster recovery procedures. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Paid from | 29 | 39 |
| Support | The Enterprise plan includes priority support, and the pricing page says enterprises and agencies can get dedicated onboarding. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Visual flow builder | Yes | Yes |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.