CrisisGo vs Request Tracker for Incident Response

CrisisGo is a safety platform for emergency preparedness, response, communication, and community coordination. Its coverage spans prevention, preparedness, response, accountability, recovery, and continuous improvement. Safety iResponse provides multi-channel alerts, panic button and ECHO Badge activation, live maps, and accountability. Safety Intervention Manager and Tipline support reporting, case management, and assigned follow-up workflows. Safety iPass handles visitor screening, secure check-in, event access, hall passes, and student movement. During emergencies, Emergency Mustering Manager tracks employees, contractors, and visitors, showing reported, unreported, and manually accounted people on one dashboard. Its Open API can connect to HR systems, access control, student information systems, dispatch software, IoT devices, and other applications supporting modern web services. CrisisGo says access to personal data is limited to people with a business need to know and that it has procedures for suspected data breaches. Downloads are listed for iOS, Android, Chrome, Windows PCs, Macs, and Chromebooks. Community members can create a free account and subscribe to message groups. The independent-schools Safety iResponse plan costs $2,520 a year per school and covers up to 500 students; each additional student is billed at $5 per year.

Request Tracker for Incident Response (RTIR) builds on RT with queues and workflows designed for incident response, including use by CERT and CSIRT teams. It correlates details from incident reports to identify patterns and link related reports to a common root-cause incident. Separate queues support triage, incident handling, investigation, and countermeasures, while teams can communicate with reporters, other security teams, and internal responders. Tickets record activity, allow custom fields, and track key dates for service-level agreements. RTIR can produce activity reports in HTML, text, or spreadsheet formats, including reporting by date and constituency. The RT API can accept automatic feeds from systems such as Splunk, ArcSight, Nagios, Squil, and Qualys. For network analysis, it parses IP addresses into custom fields and provides lookup interfaces including traceroute, whois, and remote site security ratings. Teams can merge or split incidents, perform bulk ticket operations, and cascade status changes across linked tickets. RT and RTIR can be downloaded for self-hosting, and the vendor also offers Cloud RT. The Community plan is free; paid plans start at $15/user/mo (annual). A 14-day trial is available.