Crisp vs Evoriqa SMS AI Chatbot

Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.

Evoriqa SMS AI Chatbot brings an AI support agent to inbound text conversations. It can answer texts, capture lead details, book appointments against connected Cal.com or Calendly availability, and hand a conversation to a teammate with context. Threads appear in Evoriqa’s unified inbox alongside its other channels. In shadow mode, a teammate can review and send AI-drafted replies before they reach customers. The agent can use a crawled website, uploaded PDFs or DOCX files, pasted text and FAQs as knowledge; Evoriqa says answers include source traceability. Listed actions also include creating tickets, looking up orders and calling APIs, with action runs logged. SMS replies are plain text, and long messages may split into multiple carrier-billed segments. Customers who text STOP are unsubscribed; the business is responsible for maintaining opt-in records. The service is available through web and API, as part of a platform that connects SMS with channels such as email, phone and messaging apps. A free plan is available with monthly limits; Starter costs $29 a month or $279/yr billed annually.