Crisp vs Intercom
Crisp
crisp.chatIntercom
intercom.comSide by side
| Figure | Crisp | Intercom |
|---|---|---|
| Price from | $45/mo | $0.99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 5 | 11 |
| Spec score · Live chat software | 9.4 (#3) | 9.1 (#9) |
| Spec score · Social Media Customer Service Software | 9.4 (#2) | 8.7 (#10) |
| Spec score · Customer Support Software | 9.4 (#2) | 8.6 (#8) |
| Spec score · Conversational Support Software | 9.4 (#2) | 8.6 (#9) |
| Spec score · Digital Customer Service Platforms | 9.4 (#2) | 8.6 (#8) |
| Spec score · Customer Messaging Platforms | 9.4 (#2) | 8.6 (#5) |
| Spec score · Multilingual Customer Support Software | 9.5 (#2) | 8.7 (#6) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2015 | 2011 |
| Free plan | Yes | No |
| Headquarters | Nantes, France | San Francisco, California, United States |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
| Live agent chat | Yes | Yes |
| Paid from | 45 | 29 |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.