Crisp vs LibraryH3lp
Crisp
crisp.chatLibraryH3lp
libraryh3lp.comSide by side
| Figure | Crisp | LibraryH3lp |
|---|---|---|
| Price from | $45/mo | $4/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 6 |
| Spec score · Live chat software | 9.4 (#3) | 8.3 (#29) |
| API | The REST API provides access and control over Crisp data such as conversations and contacts. | The maker documents REST endpoints for account metadata and XMPP for chat, and lists a Python SDK for its REST API. |
| Encryption | Crisp says all public network channels are encrypted using TLS with forward secrecy and HTTP Strict Transport Security. | Optional end-to-end chat encryption is listed as a feature. |
| Founded | 2015 | 2008 |
| Free plan | Yes | No |
| Headquarters | Nantes, France | Beech Mountain, North Carolina, United States |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest. |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | LibraryH3lp provides real-time customer chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits. |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
LibraryH3lp
- Core$280 a year
- Core Plus One$490 a year
- Tickets Solo$280 a year
- Single Sign-on Add-on$99 a month
- Texting Add-on$4 a month
- Single Sign-on Add-on$99, paid once
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.
LibraryH3lp
LibraryH3lp has no write-up on Specifiction yet; its figures are above.