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LibraryH3lp

libraryh3lp.com

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Spec score 8.3 #29 of 94 in Live chat software

Spec sheet

Product
LibraryH3lp provides real-time customer chat, tickets, FAQ knowledge bases, email, and optional texting for libraries, educators, and nonprofits.Read 12 Oct 2026 · libraryh3lp.com
Free plan
NoRead 21 Sep 2026 · libraryh3lp.com
API
The maker documents REST endpoints for account metadata and XMPP for chat, and lists a Python SDK for its REST API.Read 12 Oct 2026 · dev.libraryh3lp.com
Integrations
The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest.Read 12 Oct 2026 · libraryh3lp.com
Support
The maker lists support by email at [email protected] and by phone at 877-844-5371 for US/Canada and 919-627-8223.Read 12 Oct 2026 · libraryh3lp.com
Headquarters
Beech Mountain, North Carolina, United StatesRead 28 Sep 2026 · libraryh3lp.com
Founded
2008Read 28 Sep 2026 · libraryh3lp.com
Backup staffing
Optional backup coverage is provided and invoiced separately by partner Chatstaff, with schedules ranging from selected hours to 24/7/365.Read 12 Oct 2026 · libraryh3lp.com
Chat
Chat can be embedded in web pages and supports accessible interfaces, proactive invitations, guest entry forms, file sharing, and email transcripts.Read 12 Oct 2026 · libraryh3lp.com
Company and founding
LibraryH3lp first appeared in 2008 and is made by Nub Games, Inc., described as a small software company headed by Eric Sessoms.Read 12 Oct 2026 · libraryh3lp.com
Encryption
Optional end-to-end chat encryption is listed as a feature.Read 12 Oct 2026 · libraryh3lp.com
FAQ
FAQ knowledge bases can be public or private, embedded in web pages, and populated by importing an existing knowledge base.Read 12 Oct 2026 · libraryh3lp.com
Privacy controls
Chat users need not provide personally identifying information, transcript storage is disabled by default, and customers can control long-term IP address storage.Read 12 Oct 2026 · libraryh3lp.com
Screensharing
The browser-based sharing tools support live screensharing, annotated snapshots, and silent screencasts without special downloads, plugins, or extensions.Read 12 Oct 2026 · libraryh3lp.com
Target users
The maker says the service is used by libraries, nonprofits, and educators, and describes scaling from single libraries to collaborations and consortia.Read 12 Oct 2026 · libraryh3lp.com
Tickets
Tickets can be created from web forms, incoming email, or the ticket interface, then assigned, tagged, routed through queues, and updated with internal notes.Read 12 Oct 2026 · libraryh3lp.com

Plans and prices

Core $280 a year annually; starting at $280 annually Unlimited Chat, Sharing, Email, FAQ Read 12 Oct 2026 · libraryh3lp.com
Core Plus One $490 a year annually; starting at $490 annually Unlimited Core + Tickets Read 12 Oct 2026 · libraryh3lp.com
Tickets Solo $280 a year annually; starting at $280 annually Unlimited Tickets only Read 12 Oct 2026 · libraryh3lp.com
Single Sign-on Add-on $99 a month Add to any annual subscription SAML-based single sign-on Read 21 Sep 2026 · libraryh3lp.com
Texting Add-on $4 a month $4 per month PLUS 3¢ per text message; one-time activation fee also applies Requires Core-backed annual subscription; available in US and Canada; prepaid text packages roll over year to year Read 12 Oct 2026 · libraryh3lp.com
Single Sign-on Add-on $99, paid once Page lists $99; add to any annual subscription; billing interval not stated SAML-based SSO; compatible with Shibboleth and most Active Directory implementations supporting SAML Read 12 Oct 2026 · libraryh3lp.com

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