Freshchat vs LibraryH3lp
Freshchat
freshworks.comLibraryH3lp
libraryh3lp.comSide by side
| Figure | Freshchat | LibraryH3lp |
|---|---|---|
| Price from | $19/mo | $4/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 6 |
| Spec score · Live chat software | 9.4 (#1) | 8.3 (#29) |
| Founded | 2010 | 2008 |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Beech Mountain, North Carolina, United States |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The product says it works with CMSs including WordPress, Drupal, and LibGuides; LMSs including Blackboard, Moodle, and Sakai; and services including EBSCO, Summon, and ProQuest. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The maker lists support by email at [email protected] and by phone at 877-844-5371 for US/Canada and 919-627-8223. |
Plans
LibraryH3lp
- Core$280 a year
- Core Plus One$490 a year
- Tickets Solo$280 a year
- Single Sign-on Add-on$99 a month
- Texting Add-on$4 a month
- Single Sign-on Add-on$99, paid once
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
LibraryH3lp
LibraryH3lp has no write-up on Specifiction yet; its figures are above.