Crisp vs Sentinel Live Chat
Crisp
crisp.chatSentinel Live Chat
sentinelhub.aiSide by side
| Figure | Crisp | Sentinel Live Chat |
|---|---|---|
| Price from | $45/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Live chat software | 9.4 (#3) | 7.1 (#88) |
| Included agent seats | 2 | 3 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Live agent chat | Yes | Yes |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | Sentinel Live Chat is a customizable website chat widget connected to Sentinel’s shared inbox, contact history, and AI workflows. |
| Shared inbox | All inbound conversations from all channels go into one collaborative inbox. | Agents can monitor and reply to website conversations from one workspace. |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
Sentinel Live Chat
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.
Sentinel Live Chat
Sentinel Live Chat has no write-up on Specifiction yet; its figures are above.