Crisp vs Smstools
Crisp
crisp.chat
Smstools
smstools.comSide by side
| Figure | Crisp | Smstools |
|---|---|---|
| Price from | $45/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · SMS Chatbot Software | 9.2 (#2) | 7.8 (#19) |
| Encryption | Crisp says all public network channels are encrypted using TLS with forward secrecy and HTTP Strict Transport Security. | The pricing page lists TLS 1.3 for client connections and AES-256 storage encryption. |
| Founded | 2015 | 2004 |
| Headquarters | Nantes, France | Dilsen-Stokkem, Belgium |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | The integrations page lists connections including Zapier, Make, n8n, Slack, Microsoft Teams, HubSpot and Smartschool. |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | Smstools combines SMS, WhatsApp, voice messaging and other business communication tools in one platform. |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | The pricing page says servers are located in Europe, the service is GDPR compliant, and a Data Processing Agreement is available on request. |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.
Smstools
Smstools combines SMS, WhatsApp, voice messaging, and other business communications in a browser-based platform, with Android and iOS apps and a developer API. Campaign tools support contact lists, segmentation, personalized messages, scheduling, and reporting. Users can send bulk or long SMS messages and automate templates and birthday messages.
The REST API supports SMS, voice, WhatsApp Business, contact management, workflows, and webhooks. Official SDKs are listed for PHP, Node.js, Ruby, Python, and PowerShell. Integrations include Zapier, Make, n8n, Slack, Microsoft Teams, HubSpot, and Smartschool. Smstools describes itself as an official Meta Tech Partner for WhatsApp Business; pricing for that service varies by country and template type. Its pricing page describes European servers, GDPR compliance, TLS 1.3 client connections, and AES-256 storage encryption. The stated service level is 99.9% uptime, but third-party operator dependencies mean delivery is not guaranteed at 100%. A free plan and free trial are listed. U.S. SMS messaging is listed at €0.03, paid once, billed per message, with no subscription and volume discounts.