Crisp vs SnapEngage
Crisp
crisp.chat
SnapEngage
snapengage.comSide by side
| Figure | Crisp | SnapEngage |
|---|---|---|
| Price from | $45/mo | $45/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Live chat software | 9.4 (#3) | 8.0 (#44) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Company | Crisp says it was created in 2015, is 100% bootstrapped, has 600,000+ users and is headquartered in Nantes, France. | TeamSupport announced it acquired SnapEngage in May 2021 and said SnapEngage had offices in Boulder, Colorado, and Berlin, Germany. |
| Free plan | Yes | No |
| Headquarters | Nantes, France | Boulder, Colorado, United States; Berlin, Germany |
| Live agent chat | Yes | Yes |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | SnapEngage offers conversational chat software for sales and customer support teams. |
| Paid from | 45 | 45 |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.
SnapEngage
SnapEngage has no write-up on Specifiction yet; its figures are above.