SnapEngage

Spec sheet

Product

SnapEngage offers conversational chat software for sales and customer support teams.Read 11 Oct 2026 · snapengage.com

Free plan

NoRead 20 Sep 2026 · snapengage.com

Paid from

45Read 20 Sep 2026 · snapengage.com

Support

SnapEngage says its technical support team partners with customers during implementation and offers ongoing client success reviews.Read 11 Oct 2026 · snapengage.com

Headquarters

Boulder, Colorado, United States; Berlin, GermanyRead 28 Sep 2026 · snapengage.com

Company

TeamSupport announced it acquired SnapEngage in May 2021 and said SnapEngage had offices in Boulder, Colorado, and Berlin, Germany.Read 11 Oct 2026 · snapengage.com

APIs

Developer documentation describes integration, JavaScript, provisioning, visitor chat, bot, and logs APIs, among others.Read 11 Oct 2026 · developer.snapengage.com

Automation

Its automation features include workflow mapping, custom fields, CRM or help desk synchronization, proactive chat, and bots.Read 11 Oct 2026 · snapengage.com

Bots

The listed bot options include Info-Capture Bot, Guide Bot, Answer Bot, and Bot API.Read 11 Oct 2026 · snapengage.com

Chat channels

omnichannelRead 20 Sep 2026 · snapengage.com

CRM integrations

SnapEngage describes native integrations with Salesforce, Microsoft Dynamics, and SAP.Read 11 Oct 2026 · snapengage.com

Data transfer

A secure data transfer feature lets agents request credit card numbers, Social Security numbers, or secure notes; the page says secure data is deleted when a chat closes or transfers and is not saved in transcripts.Read 11 Oct 2026 · snapengage.com

Healthcare

The site advertises HIPAA compliance and describes HealthEngage as HIPAA-compliant live chat.Read 11 Oct 2026 · snapengage.com

Hosting locations

A company page says accounts can use separate US or EU server infrastructure and describes a private-instance option with additional hosting locations.Read 11 Oct 2026 · snapengage.com

Live agent chat

YesRead 20 Sep 2026 · snapengage.com

Mobile chat

The visitor chat window detects mobile devices and is optimized for mobile interactions.Read 11 Oct 2026 · snapengage.com

Omnichannel

Visitors can reach agents through SMS, Twitter chat links, Facebook Messenger, and WeChat.Read 11 Oct 2026 · snapengage.com

SAP integration

The SAP integration supports SAP Service Cloud and SAP Sales Cloud; the page says SAP C4C integration is available on Enterprise accounts only.Read 11 Oct 2026 · snapengage.com

Visitor tracking

YesRead 20 Sep 2026 · snapengage.com

Website chatbot

YesRead 20 Sep 2026 · snapengage.com

Plans and prices

Every SnapEngage plan and price →

Where Specifiction places it

• Live chat software#44 of 948.0