Freshchat vs SnapEngage
Freshchat
freshworks.com
SnapEngage
snapengage.comSide by side
| Figure | Freshchat | SnapEngage |
|---|---|---|
| Price from | $19/mo | $45/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Live chat software | 9.4 (#1) | 8.0 (#44) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | No |
| Headquarters | San Mateo, California, United States | Boulder, Colorado, United States; Berlin, Germany |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 45 |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | SnapEngage says its technical support team partners with customers during implementation and offers ongoing client success reviews. |
| Visitor tracking | Yes | Yes |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.
SnapEngage
SnapEngage has no write-up on Specifiction yet; its figures are above.