Crisp vs Textline
Crisp
crisp.chatTextline
textline.comSide by side
| Figure | Crisp | Textline |
|---|---|---|
| Price from | $45/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Messaging Platforms | 9.4 (#2) | 7.1 (#17) |
| API | The REST API provides access and control over Crisp data such as conversations and contacts. | The Essentials plan includes API and webhooks. |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | Listed integrations include Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk. |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | Textline describes itself as business texting software for customer support, sales, marketing, and logistics teams. |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | Textline says data is encrypted in transit and at rest and that traffic is monitored in real time for security events. |
| Shared inbox | All inbound conversations from all channels go into one collaborative inbox. | The Textline inbox can manage conversations via live web chat, SMS, and social media. |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
Textline
- EnterprisePriced on request
- EssentialsPriced on request
- ProPriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.