Crisp vs Vivocha
Crisp
crisp.chatVivocha
vivocha.comSide by side
| Figure | Crisp | Vivocha |
|---|---|---|
| Price from | $45/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 0 |
| Spec score · Live chat software | 9.4 (#3) | 7.4 (#79) |
| Headquarters | Nantes, France | Milan, Italy |
| Integrations | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. | The platform offers APIs for integrating with business applications, and its integrations cover CRM, ticketing, analytics, CMS, and contact-center telephony systems. |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | Vivocha provides a cloud customer engagement platform for communicating with website and mobile app visitors through voice, video, chat, callbacks, and collaboration tools. |
| Security | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. | The site’s privacy policy says customer data is encrypted by default, supports third-party encryption keys, and is stored in Europe for EU consumers. |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.