Vivocha

Spec sheet

Product

Vivocha provides a cloud customer engagement platform for communicating with website and mobile app visitors through voice, video, chat, callbacks, and collaboration tools.Read 11 Oct 2026 · vivocha.com

Intended users

Vivocha describes its cloud service as tailored to businesses that want to engage visitors on their online sites.Read 11 Oct 2026 · vivocha.com

Audience

The platform is presented for businesses seeking to engage website, mobile app, and messaging-channel visitors, including e-commerce and customer-service teams.Read 11 Oct 2026 · vivocha.com

Integrations

The platform offers APIs for integrating with business applications, and its integrations cover CRM, ticketing, analytics, CMS, and contact-center telephony systems.Read 11 Oct 2026 · vivocha.com

Security

The site’s privacy policy says customer data is encrypted by default, supports third-party encryption keys, and is stored in Europe for EU consumers.Read 11 Oct 2026 · vivocha.com

Support

Vivocha provides a support resource and training catalog, and its Startup Program lists standard onboarding and eight hours per month of CSM support.Read 11 Oct 2026 · vivocha.com

Headquarters

Milan, ItalyRead 28 Sep 2026 · vivocha.com

API and customization

Vivocha APIs can customize interface elements, create proactive rules, and integrate the service into custom apps or advertising campaigns.Read 11 Oct 2026 · vivocha.com

Chatbots

Vivocha supports chatbot integrations through APIs and a Node.js SDK, including Google Dialogflow, Microsoft Bot Framework Azure, and IBM Watson.Read 11 Oct 2026 · vivocha.com

Collaboration

Agents can co-navigate websites, share forms, cast screens, transfer files, and review visitor navigation timelines.Read 11 Oct 2026 · vivocha.com

Communication channels

The platform combines chat, voice, video, callbacks, and collaboration tools.Read 11 Oct 2026 · vivocha.com

Company locations

The contact page lists Vivocha’s Italy office in Milan and innovation labs in Sestu and Milan.Read 11 Oct 2026 · vivocha.com

E-commerce features

For e-commerce, Vivocha describes a single agent view of customer and cart information, configurable engagement widgets, and out-of-the-box integrations with five-minute setup and no coding required.Read 11 Oct 2026 · vivocha.com

Live channels

The platform includes live chat, Click2Call, co-browsing, video chat, and callback features.Read 11 Oct 2026 · vivocha.com

Mobile support

Vivocha offers SDK integration for iOS and Android apps, as well as real-time support for responsive mobile websites.Read 11 Oct 2026 · vivocha.com

Named bot integrations

The integrations page names Google Dialogflow, Convy.ai, Kore.ai, Microsoft Bot Framework Azure, Wit.ai, and IBM Watson.Read 11 Oct 2026 · vivocha.com

Pricing availability

The official pages reviewed invite visitors to request a demo or contact Vivocha; they do not state plan prices.Read 11 Oct 2026 · vivocha.com

Proactive engagement

Businesses can use customizable rules to decide when and whom to engage, based on visitor behavior and other context.Read 11 Oct 2026 · vivocha.com

Security document age

The linked security overview says its last update was September 2018 and describes a cloud platform built on AWS with security controls and encryption options.Read 11 Oct 2026 · vivocha.com

Security infrastructure

A security overview describes AWS-based hosting across availability zones and regions, with database replication, backups, and automatic failover.Read 11 Oct 2026 · vivocha.com

Security testing

The security overview says Vivocha routinely runs internal and external vulnerability scans and penetration tests, with quarterly third-party security reviews.Read 11 Oct 2026 · vivocha.com

Support and sales

The site offers a free demo and provides contact forms and office contact details for inquiries.Read 11 Oct 2026 · vivocha.com

Where Specifiction places it

• Live chat software#79 of 947.4
• Contact Center Software#32 of 387.1