Chatwoot vs Vivocha
Chatwoot
chatwoot.comVivocha
vivocha.comSide by side
| Figure | Chatwoot | Vivocha |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 0 |
| Spec score · Live chat software | 9.4 (#4) | 7.4 (#79) |
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | The platform is presented for businesses seeking to engage website, mobile app, and messaging-channel visitors, including e-commerce and customer-service teams. |
| Listed integrations | 15 | The platform offers APIs for integrating with business applications, and its integrations cover CRM, ticketing, analytics, CMS, and contact-center telephony systems. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Vivocha provides a cloud customer engagement platform for communicating with website and mobile app visitors through voice, video, chat, callbacks, and collaboration tools. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The site’s privacy policy says customer data is encrypted by default, supports third-party encryption keys, and is stored in Europe for EU consumers. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Vivocha provides a support resource and training catalog, and its Startup Program lists standard onboarding and eight hours per month of CSM support. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.