Freshchat vs Vivocha
Freshchat
freshworks.comVivocha
vivocha.comSide by side
| Figure | Freshchat | Vivocha |
|---|---|---|
| Price from | $19/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Live chat software | 9.4 (#1) | 7.4 (#79) |
| Headquarters | San Mateo, California, United States | Milan, Italy |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The platform offers APIs for integrating with business applications, and its integrations cover CRM, ticketing, analytics, CMS, and contact-center telephony systems. |
| Security | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. | The site’s privacy policy says customer data is encrypted by default, supports third-party encryption keys, and is stored in Europe for EU consumers. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | Vivocha provides a support resource and training catalog, and its Startup Program lists standard onboarding and eight hours per month of CSM support. |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.