Crisp vs ZChat
Crisp
crisp.chatZChat
zchat.comSide by side
| Figure | Crisp | ZChat |
|---|---|---|
| Price from | $45/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Live chat software | 9.4 (#3) | 8.6 (#22) |
| API | The REST API provides access and control over Crisp data such as conversations and contacts. | A public REST API is available on every plan with scoped workspace API keys, conversation and contact operations, knowledge article updates, and webhooks. |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Headquarters | Nantes, France | Ontario, Canada |
| Live agent chat | Yes | Yes |
| Product | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. | ZChat learns from a business website and files, answers visitor questions, and hands conversations to a human when needed. |
| Visitor tracking | Yes | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
ZChat
- FreeFree
- DomainPrice not published
- Small BusinessPrice not published
- EnterprisePrice not published
- Source CodePrice not published
- FreeFree
- Bring your own key$15 a month
- Human agent seat$15 a month
- Managed AI$29 a month
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.