Critical Mention vs PRgloo

Critical Mention is an earned media monitoring suite for broadcast, online news, social media and podcasts. It monitors more than 2,500 television and radio stations worldwide, with downloadable clips and unlimited cloud storage. Broadcast reports can use custom templates and branding, and include share of voice, sentiment and publicity value metrics. Online news tracking covers millions of sources and more than 90 languages, with instant alerts and audience, publicity and geographic metrics. Reports can be scheduled or sent through RSS to tools such as Slack. Social monitoring covers Facebook, YouTube, Instagram and Twitter/X, and supports keyword searches beyond handles and hashtags. Podcast monitoring offers real-time alerts, searchable speech-to-text transcripts, editable clips and sentiment analysis. Its media contact database provides millions of records, with filtering, exports and requested human-vetted contact updates that the company says are made within 24 hours. API partners can access TV, radio and podcast content, metadata and historical archives. Search results remain available for up to 26 months. Pricing is on request; technical and account support is listed as available 24/7/365.

PRgloo is a communications platform for in-house media and internal communications teams, as well as their stakeholders. It brings together enquiry management and a media newsroom with tools to publish press releases and social media content. Teams can manage influencer engagement and coverage, monitor media and press mentions, and run campaigns. A press release builder and email or multi-channel distribution are also listed. Kantar describes PRgloo as a cloud-based CRM for managing, recording, and analysing media relations with journalists and influencers. The platform is available on the web, Android, and iOS. Support options include email or help desk, phone, and chat; training includes in-person and live online sessions, webinars, documentation, and videos. A 2022 service contract describes GDPR processor commitments covering confidentiality and security measures under Article 32. PRgloo has no free plan, but offers a free trial. Pricing is available on request; the Basic plan is $3,500 a year, billed per user, per year.