CRM.io vs Frappe CRM
CRM.io
crm.io
Frappe CRM
frappe.ioSide by side
| Figure | CRM.io | Frappe CRM |
|---|---|---|
| Price from | Free | $5/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 7 |
| Spec score · CRM Software | 8.1 (#103) | 9.4 (#7) |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | The Terms page lists Sunnyvale, California and Hyderabad, India as company locations. | Mumbai, Maharashtra, India |
| Integrations | The site names Gmail, SMTP, SendGrid, Amazon SES, WhatsApp, Twilio, ElevenLabs, Google Calendar, Google Sheets, LinkedIn, and IMAP. | Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations. |
| Intended users | The company describes CRM.io as built for small and mid-sized teams, including teams without a dedicated RevOps department. | Frappe CRM describes itself as suited to small or mid-sized sales teams and businesses outgrowing spreadsheets; it may feel lightweight for needs involving complex CRM functionality and deep out-of-the-box integrations. |
| Open source | No | Yes |
| Visual sales pipeline | Yes | Yes |
| Support | CRM.io says sales, demo, migration, and security questions receive a human response within one business day, with most replies within four hours during weekday business hours. | The pricing page describes Product Warranty as bug-fix support from Frappe engineers through support tickets and says it does not include functional support. |
Plans
Frappe CRM
- Sites$5 a month
- Servers$20 a month
- Self-hostedFree
- Frappe Cloud Sites$5 a month
- Sites$5 a month
- Servers$40 a month
- Frappe Cloud Servers$60 a month
In their own words
Frappe CRM
Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.