CRM.io vs Freshsales
CRM.io
crm.io
Freshsales
freshworks.comSide by side
| Figure | CRM.io | Freshsales |
|---|---|---|
| Price from | Free | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · CRM Software | 8.1 (#103) | 9.5 (#1) |
| AI features | Yes | Yes |
| Founded | 2025 | 2010 |
| Free plan | Yes | Yes |
| Free trial | Yes | The trial lasts 21 days and requires no credit card. |
| Headquarters | The Terms page lists Sunnyvale, California and Hyderabad, India as company locations. | San Mateo, California, United States |
| Integrations | The site names Gmail, SMTP, SendGrid, Amazon SES, WhatsApp, Twilio, ElevenLabs, Google Calendar, Google Sheets, LinkedIn, and IMAP. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Product | CRM.io combines contacts, deals, tasks, telephony, marketing, and automations in one CRM. | Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks. |
| Visual sales pipeline | Yes | Yes |
| Security | The site says data is encrypted in transit and at rest, API keys use AES-256 encryption, sessions use JWT, and the service is GDPR-compliant; SSO and audit logs are listed for Enterprise. | Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials. |
| Support | CRM.io says sales, demo, migration, and security questions receive a human response within one business day, with most replies within four hours during weekday business hours. | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.