CrossCX vs Eloquant
CrossCX
crosscx.com
Eloquant
eloquant.comSide by side
| Figure | CrossCX | Eloquant |
|---|---|---|
| Price from | — | €55/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 8 |
| Spec score · Customer Experience Management Software | 7.7 (#14) | 7.8 (#10) |
| Founded | 2015 | 2001 |
| Headquarters | Paris, France | Gières, France |
| Hosting | CrossCX describes SaaS, on-premises, and private-cloud hosting options, including PCI DSS hosting and hosting by an authorized health-data host. | Eloquant says its platform uses redundant servers at several sites in France. |
| Integrations | The site lists more than 25 ready-to-use connectors and names Genesys, Salesforce, Zendesk, Cisco, Avaya, and Teams. | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. |
| Purpose | CrossCX analyzes customer interactions and links insights to actions to improve customer experience across human and AI channels. | The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers. |
| Security | CrossCX states data flows use TLS 1.3 and OAuth2 and have timestamped access logs that make transactions traceable and auditable. | Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. |
| Support | The company says each client has a dedicated account manager familiar with their setup and industry. | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. |
Plans
Eloquant
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Contact Centre Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
- Voice of the Customer Advanced (Annual)Priced on request
- Voice of the Customer Advanced (Monthly)Priced on request
In their own words
CrossCX
CrossCX analyzes customer interactions and links the resulting insights to actions across human and AI service channels. Its modules cover quality monitoring, speech analytics, CX data visualization, surveys, online training and data management, and can be implemented or purchased separately. Listener QM evaluates human advisors and AI agents manually, with assistance or automatically. Cross-Mining transcribes, categorizes, summarizes and measures sentiment in voice, email and chat conversations, supporting more than 30 languages. The platform also offers customer and employee surveys and tailored training paths through a branded portal. More than 25 ready-to-use connectors are listed, including Genesys, Salesforce, Zendesk, Cisco, Avaya and Teams. Generative AI connectors integrate GPT, Claude and Gemini. Deployment options include SaaS, on-premise and private cloud. Pricing is quote-based and depends on monthly conversation volume and channels.