CrossCX vs moveXM
CrossCX
crosscx.commoveXM
movexm.comSide by side
| Figure | CrossCX | moveXM |
|---|---|---|
| Price from | — | €541.67/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 1 |
| Spec score · Customer Experience Management Software | 7.7 (#14) | 8.2 (#6) |
| Founded | 2015 | 1995 |
| Headquarters | Paris, France | Frankfurt, Germany |
| Integrations | The site lists more than 25 ready-to-use connectors and names Genesys, Salesforce, Zendesk, Cisco, Avaya, and Teams. | moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications. |
| Intended users | CrossCX says it is for companies with a structured customer-service department or contact center, including quality managers, customer-experience directors, and operations supervisors. | Infinity is described as a scalable CX platform for large companies and corporations with programs spanning multiple markets, brands, and touchpoints. |
| Purpose | CrossCX analyzes customer interactions and links insights to actions to improve customer experience across human and AI channels. | moveXM provides customer feedback and customer experience management software, backed by CX consulting. |
| Security | CrossCX states data flows use TLS 1.3 and OAuth2 and have timestamped access logs that make transactions traceable and auditable. | The maker states that Infinity is hosted in Germany and is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015. |
| Support | The company says each client has a dedicated account manager familiar with their setup and industry. | moveXM Next support includes help with setup and survey development, as well as a self-service portal for common questions. |
Plans
In their own words
CrossCX
CrossCX analyzes customer interactions and links the resulting insights to actions across human and AI service channels. Its modules cover quality monitoring, speech analytics, CX data visualization, surveys, online training and data management, and can be implemented or purchased separately. Listener QM evaluates human advisors and AI agents manually, with assistance or automatically. Cross-Mining transcribes, categorizes, summarizes and measures sentiment in voice, email and chat conversations, supporting more than 30 languages. The platform also offers customer and employee surveys and tailored training paths through a branded portal. More than 25 ready-to-use connectors are listed, including Genesys, Salesforce, Zendesk, Cisco, Avaya and Teams. Generative AI connectors integrate GPT, Claude and Gemini. Deployment options include SaaS, on-premise and private cloud. Pricing is quote-based and depends on monthly conversation volume and channels.