CSHUBB vs CSI Pro
CSHUBB
cshubb.com
CSI Pro
customersuccessintelligence.comSide by side
| Figure | CSHUBB | CSI Pro |
|---|---|---|
| Price from | ₹26,999/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Customer Success Analytics Software | 8.0 (#7) | 8.1 (#6) |
| AI providers | The pricing page lists Groq, Claude, and Gemini on Starter, and adds LM Studio on Growth for offline AI. | The site lists OpenRouter, Anthropic, Google Gemini, Ollama, OpenAI, and generic OpenAI-compatible endpoints as supported AI providers. |
| Security | The security page states that CSHUBB uses PostgreSQL Row-Level Security for tenant isolation, TLS 1.2+ in transit, and AES-256 encryption at rest. | The maker says account data stays locally in the browser and API keys are encrypted with AES-256-GCM using PBKDF2 with 100,000 iterations. |
| Support | The pricing page includes in-app help and feedback on every plan and priority support on Growth. | The privacy policy and terms list [email protected] for questions. |
Plans
In their own words
CSHUBB
CSHUBB is a web-based customer success intelligence platform for managing accounts, revenue, pipeline, playbooks, success plans, AI tools, and alerts. Its GLANCE view brings account health scores, ARR, renewal dates, risk signals, and last-contact timestamps together. Momentum predicts account trajectories, including churn risk, expansion signals, win-back alerts, and notable movers. Listed native connectors include HubSpot, Zendesk, Jira, Google Calendar, Gmail, and Microsoft 365; Growth also lists Zoho CRM and Freshworks. Every plan includes offline mode and PWA installation, with account and note changes syncing when connectivity returns. Starter includes up to 10 webhook endpoints; Growth includes up to 20 with HMAC signing. CSHUBB describes tenant isolation through PostgreSQL Row-Level Security, TLS 1.2+ in transit, and AES-256 encryption at rest. AI provider keys are kept in browser local storage, and prompts go directly from the browser to providers; LM Studio runs locally. Starter costs ₹26,999 a month plus ₹2,499 per seat / month. Growth costs ₹44,999 a month plus ₹2,499 per seat / month. A 15-day trial has Growth features, limits of 2,500 accounts and 10 seats, and no credit card requirement.
CSI Pro
CSI Pro is a browser-based tool for customer success teams assessing renewal risk and preparing account materials. It calculates a 0–100% renewal probability score from usage trends, support volume, and sentiment; this scoring works offline without AI. The tool can draft structured QBRs and one-page escalation briefs, with AI-enhanced outputs available in Pro. Account Intelligence synthesizes company news, financial signals, and customer success community data, and includes three free research uses with Wikipedia as a fallback when no API key is available. Pro adds a Document Vault that accepts PDF, CSV, and TXT files and uses their contents in QBR, triage, and advisor outputs. CSI Pro is delivered as a single HTML file, and core scoring, QBR, triage, and advisor features work offline. The free plan includes core scoring and analysis with no account required. Pro Lifetime is listed at 29.00 USD once, with use on up to two devices simultaneously and a perpetual license for internal business use.