CTM Conversation Intelligence vs Symbl.ai
CTM Conversation Intelligence
ctm.comSymbl.ai
symbl.aiSide by side
| Figure | CTM Conversation Intelligence | Symbl.ai |
|---|---|---|
| Price from | $79/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Speech Analytics Software | 8.0 (#4) | 7.6 (#14) |
| Compliance | CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs. | Symbl’s security page lists SOC 2, CSA Controls Matrix, ISO 27001, HIPAA, PCI DSS, and GDPR among its security and regulatory standards, with reports shared under NDA. |
| Integrations | The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans. | The integrations page describes CRM, business intelligence, virtual meeting platform, and data store integrations, and names BigQuery, Google Cloud Storage, Snowflake, AWS S3, AWS Redshift, Databricks, and Microsoft SQL Server. |
| Security | CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes. | The security overview states that data at rest is encrypted with AES-256 and data in transit is protected with TLS encryption. |
| Support | CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage. | The pricing page includes enterprise support and SLAs with the Enterprise plan. |
Plans
CTM Conversation Intelligence
- Marketing Lite$79 a month
- Marketing Pro$179 a month
- Sales Engage$329 a month
- Enterprise$1,999 a month
In their own words
CTM Conversation Intelligence
CTM Conversation Intelligence uses AI-powered call analysis to help sales and marketing teams identify customer needs and work with conversation data. Teams can listen to recordings, read transcriptions, or apply customizable prompts to analyze transcripts. Sentiment analysis can help identify ideal audiences and low-quality conversations, while automatic tags and scores report on lead quality and team performance beyond call volume.
Live Conversations provides transcripts during active calls and chats, and Whisper lets a coach guide an agent privately. Described automations include using call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers. Conversation Intelligence is included in Marketing Pro, which costs $179 a month, billed monthly, and includes 3,000 transcribed minutes and custom AskAI analysis. CTM lists Android, iOS, web, and API access. There is no free plan.
Symbl.ai
Symbl.ai provides conversation intelligence APIs for enterprises building real-time AI agents and multimodal experiences. Its APIs analyze voice, video, and chat to extract transcripts, topics, action items, follow-ups, questions, trackers, summaries, sentiment, analytics, and entities. Nebula is Symbl.ai's conversation-focused language model for analyzing and generating conversation-centric text; its page states it can process up to 16,000 tokens and supports English, Spanish, French, German, Italian, and more. SDKs support adding conversation intelligence to web and mobile apps. Integrations span CRM, business intelligence, meeting platforms, and data stores including BigQuery, Google Cloud Storage, Snowflake, AWS S3, AWS Redshift, Databricks, and Microsoft SQL Server. A free plan includes up to 1,000 audio/video minutes and 10,000 text words per month, with other limits including five concurrent connections. Pay-as-you-go rates are also listed, while Enterprise pricing is custom and includes support, SLAs, and private-environment deployment. Data at rest is encrypted with AES-256 and data in transit with TLS. Conversations and processed intelligence are retained by default; audio recordings and voice streams are not stored.