Custellence vs cxomni
Custellence
custellence.com
cxomni
cxomni.netSide by side
| Figure | Custellence | cxomni |
|---|---|---|
| Price from | $166.58/mo | €2,000/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Customer Journey Mapping Software | 8.3 (#2) | 7.7 (#13) |
| Founded | 2015 | 2015 |
| Headquarters | Stockholm, Sweden | Munich, Germany |
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | The mapping tool page names Jira and ServiceNow as examples of ticketing system integrations for workflows from task creation to execution. |
| Product | Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management. | cxomni is a SaaS suite for designing, mapping, and managing customer journeys and developing products and services using CX and UX principles. |
| Security | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. | The security page states that data is encrypted in transit using TLS and at rest using AES-256, and describes SAML 2.0 SSO and two-factor authentication. |
Plans
Custellence
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
In their own words
Custellence
Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.