Tech riderRev. 2 Oct 2026
Custellence
- 1Runs onWeb
- 2CostsFree plan · paid from $166.58/mo
- 3Service blueprintsYes
- 4Emotion mappingYes
- 5Map limit2 maps
- 6Export formatsimage
6 lines stated Written from the maker's own pages: custellence.com
Overview
Custellence is ranked #5 of 23 in customer journey mapping software on Specifiction. It runs on Web. There is a free plan. Paid plans start at $166.58/mo.
Custellence plans and pricing
All plansFree Forever Free 1 workspace · 2 users · 2 journey maps · unlimited viewers custellence.com · 2 Oct 2026
Free Forever Free 1 workspace · 2 users · 2 journey maps · unlimited viewers custellence.com · 2 Oct 2026
Collaborate $199/mo 1 workspace · unlimited users, journey maps, and viewers custellence.com · 2 Oct 2026
Collaborate $1,999/yr 1 workspace · unlimited users, journey maps, and viewers custellence.com · 2 Oct 2026
Enterprise Not published Custom pricing Unlimited workspaces, users, journey maps, and viewers custellence.com · 2 Oct 2026
Compared on customer journey mapping software
- Free plan
- Yescustellence.com
- Service blueprints
- Yescustellence.com
- Emotion mapping
- Yescustellence.com
- Map limit
- 2 mapscustellence.com
- Export formats
- imagecustellence.com
Facts
- Product
- Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management.custellence.com · 2 Oct 2026
- Mapping
- The product supports customer journey maps and service blueprints, which users can start from a template or create from scratch.custellence.com · 2 Oct 2026
- Editing
- Maps support customizable card sizes, lengths, overlapping phases, sub-lanes, and visual styling such as colors, images, and icons.custellence.com · 2 Oct 2026
- Collaboration
- Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions.custellence.com · 2 Oct 2026
- Integrations
- Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links.custellence.com · 2 Oct 2026
- Salesforce
- Custellence is listed on Salesforce AppExchange and offers Salesforce users single sign-on access.custellence.com · 2 Oct 2026
- Exports
- Collaborate and Enterprise users can export maps as PDF, PNG, or CSV; Free users cannot export maps.help.custellence.com · 2 Oct 2026
- Security
- Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request.custellence.com · 2 Oct 2026
- Data protection
- The company says data is encrypted in transit and at rest, passwords are hashed and salted, and it monitors compliance with privacy laws including GDPR.custellence.com · 2 Oct 2026
- Access controls
- Paid plans offer advanced map-sharing options such as passcode-protected links and domain sharing, and the platform provides workspace audit logs.custellence.com · 2 Oct 2026
- Support
- The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching.custellence.com · 2 Oct 2026
- Audience
- Custellence describes its intended users as customer experience and customer journey managers and highlights use by teams in regulated sectors including financial services, insurance, and medtech.custellence.com · 2 Oct 2026
- Company
- Custellence lists its address as Götgatan 22A, 118 46 Stockholm.custellence.com · 2 Oct 2026
Company
- Founded
- 2015custellence.com · 28 Sept 2026
- Headquarters
- Stockholm, Swedencustellence.com · 28 Sept 2026
Best Custellence alternatives
See all 20 All accessCh 01 Milkymap Free planFree trialiOS from €9/mo7.6 All accessCh 02 Customer Journey App Free planFree trialWeb from €29/mo7.4 All accessCh 03 Smaply Free planFree trialWeb from $38/mo7.4 All accessCh 04 CX Impact Free planLinuxMac Free to start7.3 All accessCh 06 René Studio Free planWeb Free to start7.1 All accessCh 07 UXPressia Free planWeb from $36/mo7.1
Where it ranks on Specifiction
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Sources
- custellence.com/terms-and-conditions/· checked 2 Oct 2026
- custellence.com· checked 2 Oct 2026
- custellence.com/compare/· checked 2 Oct 2026
- custellence.com/collaborate/· checked 2 Oct 2026
- custellence.com/salesforce/· checked 2 Oct 2026
- help.custellence.com/en/articles/2436945-export-a-map· checked 2 Oct 2026
- custellence.com/security/· checked 2 Oct 2026
- custellence.com/contact-us/· checked 2 Oct 2026
- custellence.com/pricing/· checked 2 Oct 2026