Skip to content
SPECIFICTION
Get listed

Custellence

custellence.com

From $166.58/mo Free plan Web
Visit custellence.com
Spec score 8.3 #2 of 23 in Customer Journey Mapping Software

What it is

Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.

Spec sheet

Product
Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management.Read 2 Oct 2026 · custellence.com
Audience
Custellence describes its intended users as customer experience and customer journey managers and highlights use by teams in regulated sectors including financial services, insurance, and medtech.Read 2 Oct 2026 · custellence.com
Integrations
Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links.Read 2 Oct 2026 · custellence.com
Security
Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request.Read 2 Oct 2026 · custellence.com
Support
The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching.Read 2 Oct 2026 · custellence.com
Headquarters
Stockholm, SwedenRead 28 Sep 2026 · custellence.com
Founded
2015Read 28 Sep 2026 · custellence.com
Company
Custellence lists its address as Götgatan 22A, 118 46 Stockholm.Read 2 Oct 2026 · custellence.com
Access controls
Paid plans offer advanced map-sharing options such as passcode-protected links and domain sharing, and the platform provides workspace audit logs.Read 2 Oct 2026 · custellence.com
Collaboration
Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions.Read 2 Oct 2026 · custellence.com
Data protection
The company says data is encrypted in transit and at rest, passwords are hashed and salted, and it monitors compliance with privacy laws including GDPR.Read 2 Oct 2026 · custellence.com
Editing
Maps support customizable card sizes, lengths, overlapping phases, sub-lanes, and visual styling such as colors, images, and icons.Read 2 Oct 2026 · custellence.com
Exports
Collaborate and Enterprise users can export maps as PDF, PNG, or CSV; Free users cannot export maps.Read 2 Oct 2026 · help.custellence.com
Mapping
The product supports customer journey maps and service blueprints, which users can start from a template or create from scratch.Read 2 Oct 2026 · custellence.com
Salesforce
Custellence is listed on Salesforce AppExchange and offers Salesforce users single sign-on access.Read 2 Oct 2026 · custellence.com

Plans and prices

Free Forever Free 1 workspace · 2 users · 2 journey maps · unlimited viewers Read 2 Oct 2026 · custellence.com
Free Forever Free 1 workspace · 2 users · 2 journey maps · unlimited viewers Read 2 Oct 2026 · custellence.com
Collaborate $199 a month 1 workspace · unlimited users, journey maps, and viewers Read 2 Oct 2026 · custellence.com
Collaborate $1,999 a year 1 workspace · unlimited users, journey maps, and viewers Read 2 Oct 2026 · custellence.com
Enterprise Priced on request Custom pricing Unlimited workspaces, users, journey maps, and viewers Read 2 Oct 2026 · custellence.com

Every Custellence plan and price →

Strong points and limits

Strong points

  • Supports journey maps and service blueprints.
  • Teams can collaborate on maps in real time.
  • Workflow links connect with tools including Jira and Slack.
  • Free plan includes unlimited viewers.
  • Paid plans provide advanced map-sharing controls.

Limits

  • Free plan is limited to two journey maps.
  • Free users cannot export maps.
  • Collaborate costs $199 a month.
  • Enterprise pricing is custom and not listed.

Who it suits

It is aimed at customer experience and journey managers who need to build and share journey maps or service blueprints. Its collaboration and access controls may also suit teams in regulated sectors such as financial services, insurance, and medtech.

Verdict

Custellence covers map creation, team collaboration, and connected workflows, with a free option for small mapping needs. Map exports require a paid plan, and Collaborate's listed price is $199 a month.

Where Specifiction places it

Alternatives to CustellenceAll alternatives →