Custellence vs CX Impact

Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.

CX Impact is a portable skill for AI agents that turns supplied documents, process descriptions, and numbers into visual maps. It can produce customer journey maps, service blueprints, process maps, AS IS / TO BE comparisons, and sales funnels. Its maker names product managers, analysts, designers, and service teams as intended users. Results include interactive HTML, editable JSON, and a source snapshot; the viewer can export SVG, and funnels can also export CSV. The HTML opens without a server or CX Impact account. Installation instructions cover Codex, Claude Code, OpenCode, and DeepSeek Harness. The code is MIT-licensed and costs nothing; AI agent and model usage depend on the user's plan. Map creation runs in the user's agent environment with the selected model provider, while generated HTML makes no network requests. Quantitative funnels need user-provided data and metric definitions, and the viewer has no visual editor.