Customer Journey App
- 1Runs onWeb
- 2CostsFree plan · free trial · paid from €29/mo
- 3Service blueprintsYes
- 4Emotion mappingYes
- 5Persona profilesYes
- 6Map limit3 maps
- 7Collaborator limit3 users
- 8Export formatspdf
Overview
Customer Journey App is a web workspace for mapping customer journeys, finding friction and planning service improvements. Journey Builder combines maps, action prioritization, service blueprints and CX report exports. Maps can show emotional curves, effort-versus-impact priorities, pain-versus-opportunity balance and moments of truth. AI can create personas, stages, insights and action plans; AI review and document analysis are available on Pro and Enterprise. Users can import documents and customer feedback in PDF, DOCX, text and CSV formats. The app includes 10 industry templates, with examples for onboarding, ecommerce, complaint resolution, B2B and healthcare. Exports include HTML, JSON, PDF and PowerPoint; branded exports start with Starter. The maker says the app and primary data are hosted in the EU and describes role-based access and other security controls. The Free plan provides three journey maps for one user. Starter costs 29.00 EUR per month, billed €290/yr; Pro costs 79.00 EUR per month, billed €790/yr. A 7-day trial is listed.
Who it is for
It suits CX and service design consultants, in-house CX/PX and insights teams, and healthcare or service-experience teams. The Free plan may fit an individual mapping a small number of journeys.
What is good
- Maps include emotional curves and friction diagnostics.
- AI generates personas, stages, insights and action plans.
- Offers 10 industry templates.
- Exports HTML, JSON, PDF and PowerPoint.
- EU-hosted app and primary data, according to the maker.
What to know first
- Free allows three journey maps and one user.
- Free workspaces have no AI access.
- Starter allows up to three members; Pro up to 10.
- SOC 2 and ISO 27001 certification are not claimed.
Verdict
Customer Journey App combines journey mapping, diagnostics and report exports in a web workspace, with additional AI capabilities on paid tiers. Check plan limits and the listed certification status against your team's requirements.
Customer Journey App plans and pricing
All plansCompared on customer journey mapping software
- Free plan
- Yescustomer-journey.app
- Service blueprints
- Yescustomer-journey.app
- Emotion mapping
- Yescustomer-journey.app
- Persona profiles
- Yescustomer-journey.app
- Map limit
- 3 mapscustomer-journey.app
- Collaborator limit
- 3 userscustomer-journey.app
- Export formats
- pdfcustomer-journey.app
Facts
- Product
- Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace.customer-journey.app · 28 Sept 2026
- AI and feedback
- AI can generate personas, stages, insights and action plans, while review and document analysis is available on Pro and Enterprise.customer-journey.app · 28 Sept 2026
- Journey diagnostics
- Maps include emotional curves, effort-versus-impact prioritization, pain-versus-opportunity balance and moments of truth.customer-journey.app · 28 Sept 2026
- Exports
- The app exports HTML, JSON, PDF and PowerPoint reports, with branded exports on Starter and above.customer-journey.app · 28 Sept 2026
- Templates
- The maker says the product includes 10 industry templates, including onboarding, ecommerce, complaint resolution, B2B and healthcare journeys.customer-journey.app · 28 Sept 2026
- Integrations and imports
- The site describes importing documents and customer feedback, including PDF, DOCX, text and CSV inputs; it names no third-party customer-data integrations.customer-journey.app · 28 Sept 2026
- Audience
- The product is presented for CX and service design consultants, in-house CX/PX and insights teams, and healthcare and service-experience teams.customer-journey.app · 28 Sept 2026
- Hosting and access security
- The maker says the app and primary data are EU-hosted, with Supabase authentication, row-level security, server-side authorization and role-based workspace access.customer-journey.app · 28 Sept 2026
- Compliance status
- The maker offers GDPR-related documents and self-service data export and deletion, and says it does not currently claim SOC 2 or ISO 27001 certification.customer-journey.app · 28 Sept 2026
- AI data handling
- AI runs only when invoked; free workspaces have no AI access, and paid-workspace routing may use configured providers such as Claude, Gemini or self-hosted Ollama.customer-journey.app · 28 Sept 2026
- Team limits
- Workspaces support roles; Starter allows up to 3 members, Pro up to 10, and Enterprise is listed as unlimited.customer-journey.app · 28 Sept 2026
- Support
- The maker directs users to its help center and contact page for guides, product support, beta access and feedback.customer-journey.app · 28 Sept 2026
- Service blueprint
- Any journey can be switched to Service Blueprint type, with fields for frontstage actor, backstage actor, support process and physical evidence.customer-journey.app · 28 Sept 2026
Company
- Founded
- 2021customer-journey.app · 28 Sept 2026
- Headquarters
- Bucharest, Romaniacustomer-journey.app · 28 Sept 2026
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Sources
- customer-journey.app· checked 28 Sept 2026
- customer-journey.app/help· checked 28 Sept 2026
- customer-journey.app/security· checked 28 Sept 2026
- customer-journey.app/privacy· checked 28 Sept 2026
- customer-journey.app/contact· checked 28 Sept 2026