Customer Journey App vs Pisano
Customer Journey App
customer-journey.appPisano
pisano.comSide by side
| Figure | Customer Journey App | Pisano |
|---|---|---|
| Price from | €29/mo | $0.01/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · Customer Journey Mapping Software | 8.3 (#3) | 8.3 (#4) |
| Product | Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace. | Pisano is an experience management platform for Voice of Customer and Voice of Employee programs. |
| Support | The maker directs users to its help center and contact page for guides, product support, beta access and feedback. | Pisano says training, customer care and technical support have no extra charge and include a dedicated account manager. |
Plans
Customer Journey App
- FreeFree
- Starter€29 a month
- Pro€79 a month
- EnterprisePriced on request
Pisano
- Basic$0.01 a month
- Modular packagesPriced on request
- Pisano platform modular packagesPriced on request
In their own words
Customer Journey App
Customer Journey App is a web workspace for mapping customer journeys, finding friction and planning service improvements. Journey Builder combines maps, action prioritization, service blueprints and CX report exports. Maps can show emotional curves, effort-versus-impact priorities, pain-versus-opportunity balance and moments of truth. AI can create personas, stages, insights and action plans; AI review and document analysis are available on Pro and Enterprise. Users can import documents and customer feedback in PDF, DOCX, text and CSV formats. The app includes 10 industry templates, with examples for onboarding, ecommerce, complaint resolution, B2B and healthcare. Exports include HTML, JSON, PDF and PowerPoint; branded exports start with Starter. The maker says the app and primary data are hosted in the EU and describes role-based access and other security controls. The Free plan provides three journey maps for one user. Starter costs €29 a month, billed €290/yr; Pro costs €79 a month, billed €790/yr. A 7-day trial is listed.