Custellence vs JourneyTrack
Custellence
custellence.com
JourneyTrack
journeytrack.ioSide by side
| Figure | Custellence | JourneyTrack |
|---|---|---|
| Price from | $166.58/mo | $3/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · Customer Journey Mapping Software | 8.3 (#2) | 7.8 (#10) |
| Audience | Custellence describes its intended users as customer experience and customer journey managers and highlights use by teams in regulated sectors including financial services, insurance, and medtech. | JourneyTrack describes its platform as built for enterprises and complex organizations coordinating customer experience decisions across teams. |
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | The integrations page lists connections including Qualtrics, Medallia, Forsta, Google Analytics 4, Jira, Azure DevOps, Asana, and Snowflake; some integrations are marked coming soon. |
| Product | Custellence is a web-based customer journey mapping tool for creating and connecting maps to support customer-centric change management. | JourneyTrack is a governed intelligence platform that helps enterprise teams decide which customer journey moments to fix, prioritize work, and measure whether changes deliver expected outcomes. |
| Security | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. | The pricing page lists SOC 2 Type II and ISO 27001 certification and multi-factor authentication across all four plans. |
| Support | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. | All plans list email support; Journey Management includes one hour per month of premium support and Decision Intelligence includes two hours per month. |
Plans
Custellence
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
JourneyTrack
- Free BasicFree
- Journey Mapping$3 a month
- Journey Management$5 a month
- Decision Intelligence for Customer JourneysPriced on request
In their own words
Custellence
Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.
JourneyTrack
JourneyTrack is a governed intelligence platform for enterprise teams that need to choose which customer journey moments to address, prioritize work and assess whether changes meet expected outcomes. It combines journey evidence, governance, prioritization, execution workflow, measurement and downstream activation in a decision pipeline. Governance includes role-based permissions, journey ownership and decision rights, evidence trails, auditability, shared standards and action plans. AI tools include Journey AI, persona and workshop tools, insights, recommendations, storytelling, label assistance and the Journi conversational agent. Teams can use step-level metrics and journey health scores; automatic metric updates are described through Medallia, Qualtrics or Forsta. Listed integrations include Qualtrics, Medallia, Forsta, Google Analytics 4, Jira, Azure DevOps, Asana and Snowflake, with some marked coming soon. Customer data is not used to train the AI models, and AI features are optional. The web platform offers a 30-day Free Basic plan with three journeys, one workspace, three editors and unlimited viewers. Journey Mapping costs $3 a month billed annually; Journey Management costs $5 a month billed annually. Decision Intelligence pricing is custom.