Custellence vs Milkymap
Custellence
custellence.comMilkymap
milkymap.comSide by side
| Figure | Custellence | Milkymap |
|---|---|---|
| Price from | $166.58/mo | €9/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Plans published | 5 | 4 |
| Spec score · Customer Journey Mapping Software | 8.3 (#2) | 8.0 (#6) |
| Headquarters | Stockholm, Sweden | Boekel, Netherlands |
| Integrations | Custellence describes linking maps or cards to tools including Google, Microsoft, Slack, Jira, Trello, and Asana using workflow links. | The FAQ names customer feedback, CRM systems, and analytics tools as supported kinds of data sources. |
| Mapping | The product supports customer journey maps and service blueprints, which users can start from a template or create from scratch. | Galaxy lets users create, edit, and analyze journey maps and collaborate across teams. |
| Security | Custellence states that it completed a SOC 2 Type II audit and makes the detailed report available to customers upon request. | The privacy policy says Milkymap cannot guarantee absolute security and that personal data may be transferred to and processed in the Netherlands. |
| Support | The homepage says customers receive support from real people with replies within 24 hours, and Enterprise includes priority support and customer experience coaching. | Milkymap says it provides training resources, tutorials, customer service, and product demos. |
Plans
Custellence
- Free ForeverFree
- Free ForeverFree
- Collaborate$199 a month
- Collaborate$1,999 a year
- EnterprisePriced on request
Milkymap
- Satellite FreeFree
- Satellite Pro€9 a month
- Galaxy Business€39 a month
- Galaxy EnterprisePriced on request
In their own words
Custellence
Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.
Milkymap
Milkymap Galaxy is a platform for mapping, analyzing, and improving customer experiences across touchpoints. Teams can create, edit, and analyze journey maps, with customization for their processes, terminology, and customer needs. Its CX Life Cycle Model organizes metrics and other customer data across customer segments, products, and brands. The CX Actionboard connects data through API connectors and supports management with near real-time information. Stargate can connect to SQL and NoSQL databases for real-time data access. MilkyAi can analyze, create, check, and report on data, journeys, and Milkymap content in Business and Enterprise solutions. Supported data sources include customer feedback, CRM systems, and analytics tools. Real-time multi-member editing is available on Business or Enterprise subscriptions. Plans include Satellite Free for one user with basic features, Satellite Pro at €9 per month for one user, and Galaxy Business at €39 per month per user with a 30-day free trial; Enterprise pricing is bespoke. Milkymap is available on web and iOS and describes its tool as hosted in Europe.