Custellence vs SuiteCX

Custellence is a web-based tool for customer journey mapping and service blueprints, intended to support customer-centric change management. Users can begin with a template or a blank map, then adjust card sizes and lengths, overlapping phases, sub-lanes, colors, images, and icons. Teams can share maps, collaborate in real time, comment, follow changes, and assign roles and permissions. Workflow links connect maps or cards with services including Google, Microsoft, Slack, Jira, Trello, and Asana; Salesforce users have single sign-on access. The Free Forever plan costs nothing and allows one workspace, two users, two journey maps, and unlimited viewers, but maps cannot be exported on that plan. Collaborate costs $199 a month for unlimited users, maps, and viewers in one workspace. Collaborate and Enterprise users can export PDF, PNG, or CSV files. Custellence reports a SOC 2 Type II audit and describes encryption, salted and hashed passwords, privacy-law monitoring, and workspace audit logs.

SuiteCX is a customer experience platform for designing, visualizing and improving customer journeys. It offers more than 20 mapping visualizations, including persona and segment maps, storytelling maps, brainstorming maps and infographics. Teams can combine survey responses, NPS, CSAT, segmentation, clickstream, social, analytics and operational data in journey maps. Customer, employee and institutional assessment data can be organized to identify experience gaps and priorities. Findings and recommendations can become interactive roadmaps and project charters. SuiteCX runs in a browser through shared or private server environments and also lists API and self-hosted options. Import and export tools include RESTful, CSV and customized APIs. Customers can request changes to branding, terminology, icons, workflows, visible features and map backgrounds. Private servers have no stated limits on users, projects, maps or IPoints; shared accounts may allow up to 20 users. Pricing is on request.