Custify vs Skalin
Custify
custify.comSkalin
skalin.ioSide by side
| Figure | Custify | Skalin |
|---|---|---|
| Price from | — | €58.25/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 1 |
| Spec score · Customer Success Software | 8.4 (#2) | 7.3 (#16) |
| Spec score · Customer Success Analytics Software | 8.2 (#4) | 7.2 (#15) |
| Audience | Custify describes the product as designed for customer success managers and highlights SaaS customer success use cases. | Skalin describes itself as built for B2B SaaS mid-market Customer Success teams, including teams of 1 to 15 people. |
| Headquarters | Bucharest, Romania | Le Perreux-sur-Marne, France |
| Health scoring | Users can create personalized health scores to identify customer risks and opportunities. | The Smart Health Score self-calibrates from customer data and analyzes usage, interaction, contract, and sentiment signals; users can weight criteria and add business metrics. |
| Integrations | Custify can import CRM, billing, support, and marketing data, and offers a native API, a JavaScript snippet, and a Segment connection. | Listed integrations include HubSpot, Salesforce, Pipedrive, Zoho, Intercom, Gmail, Outlook 365, Slack, Zendesk, Stripe, Chargebee, Segment, Pendo, and Mixpanel. |
| Product | Custify is customer success software for centralizing customer data, automating workflows, reducing churn, and driving expansion. | Skalin is an AI-powered Customer Success Platform that brings customer data into a single 360° view, anticipates churn with health scores, and automates follow-up through playbooks. |
| Support | Custify lists in-app and email support and describes guided onboarding and implementation assistance. | Each customer gets a dedicated customer success manager for onboarding and ongoing follow-up, plus responsive support. |
Plans
In their own words
Custify
Custify is customer success software for bringing customer information together, automating workflows, reducing churn, and supporting expansion. Its Customer 360 dashboard combines customer data, product usage, adoption, health scores, and lifecycle details. Teams can define custom KPIs and metrics, track trends, and monitor at-risk customers and expansion opportunities. Playbooks can send reminders and assign tasks when metrics change; CustifyAI adds conversation summaries, natural-language customer queries, account selection, and AI-assisted workflow actions. The platform can import CRM, billing, support, and marketing data through a native API, JavaScript snippet, and Segment connection. Named integrations include Salesforce, HubSpot, Stripe, Chargebee, Recurly, Intercom, Help Scout, and Zendesk. Custify states that it maintains active GDPR compliance and ISO 27001 certification, and hosts customer data in Germany. Concierge Onboarding typically takes about four weeks and includes integration help, live training, a dedicated customer success manager, and post-launch support. Pricing is on request; a free trial is available.