Customer Journey App vs JourneyTrack
Customer Journey App
customer-journey.app
JourneyTrack
journeytrack.ioSide by side
| Figure | Customer Journey App | JourneyTrack |
|---|---|---|
| Price from | €29/mo | $3/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Customer Journey Mapping Software | 8.3 (#3) | 7.8 (#10) |
| Audience | The product is presented for CX and service design consultants, in-house CX/PX and insights teams, and healthcare and service-experience teams. | JourneyTrack describes its platform as built for enterprises and complex organizations coordinating customer experience decisions across teams. |
| Product | Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace. | JourneyTrack is a governed intelligence platform that helps enterprise teams decide which customer journey moments to fix, prioritize work, and measure whether changes deliver expected outcomes. |
| Support | The maker directs users to its help center and contact page for guides, product support, beta access and feedback. | All plans list email support; Journey Management includes one hour per month of premium support and Decision Intelligence includes two hours per month. |
Plans
Customer Journey App
- FreeFree
- Starter€29 a month
- Pro€79 a month
- EnterprisePriced on request
JourneyTrack
- Free BasicFree
- Journey Mapping$3 a month
- Journey Management$5 a month
- Decision Intelligence for Customer JourneysPriced on request
In their own words
Customer Journey App
Customer Journey App is a web workspace for mapping customer journeys, finding friction and planning service improvements. Journey Builder combines maps, action prioritization, service blueprints and CX report exports. Maps can show emotional curves, effort-versus-impact priorities, pain-versus-opportunity balance and moments of truth. AI can create personas, stages, insights and action plans; AI review and document analysis are available on Pro and Enterprise. Users can import documents and customer feedback in PDF, DOCX, text and CSV formats. The app includes 10 industry templates, with examples for onboarding, ecommerce, complaint resolution, B2B and healthcare. Exports include HTML, JSON, PDF and PowerPoint; branded exports start with Starter. The maker says the app and primary data are hosted in the EU and describes role-based access and other security controls. The Free plan provides three journey maps for one user. Starter costs €29 a month, billed €290/yr; Pro costs €79 a month, billed €790/yr. A 7-day trial is listed.
JourneyTrack
JourneyTrack is a governed intelligence platform for enterprise teams that need to choose which customer journey moments to address, prioritize work and assess whether changes meet expected outcomes. It combines journey evidence, governance, prioritization, execution workflow, measurement and downstream activation in a decision pipeline. Governance includes role-based permissions, journey ownership and decision rights, evidence trails, auditability, shared standards and action plans. AI tools include Journey AI, persona and workshop tools, insights, recommendations, storytelling, label assistance and the Journi conversational agent. Teams can use step-level metrics and journey health scores; automatic metric updates are described through Medallia, Qualtrics or Forsta. Listed integrations include Qualtrics, Medallia, Forsta, Google Analytics 4, Jira, Azure DevOps, Asana and Snowflake, with some marked coming soon. Customer data is not used to train the AI models, and AI features are optional. The web platform offers a 30-day Free Basic plan with three journeys, one workspace, three editors and unlimited viewers. Journey Mapping costs $3 a month billed annually; Journey Management costs $5 a month billed annually. Decision Intelligence pricing is custom.