Customer Journey App vs SuiteCX
Customer Journey App
customer-journey.app
SuiteCX
suitecx360.comSide by side
| Figure | Customer Journey App | SuiteCX |
|---|---|---|
| Price from | €29/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 0 |
| Spec score · Customer Journey Mapping Software | 8.3 (#3) | 7.0 (#20) |
| Product | Journey Builder maps customer journeys, identifies friction, prioritizes actions, builds service blueprints and exports CX reports in one workspace. | SuiteCX is a customer experience platform for journey mapping, journey analytics, assessment, and planning customer experience improvements. |
| Support | The maker directs users to its help center and contact page for guides, product support, beta access and feedback. | The company says its flat license fee includes unlimited support and training in the first year regardless of users or storage, and it offers online help and training. |
Plans
Customer Journey App
- FreeFree
- Starter€29 a month
- Pro€79 a month
- EnterprisePriced on request
In their own words
Customer Journey App
Customer Journey App is a web workspace for mapping customer journeys, finding friction and planning service improvements. Journey Builder combines maps, action prioritization, service blueprints and CX report exports. Maps can show emotional curves, effort-versus-impact priorities, pain-versus-opportunity balance and moments of truth. AI can create personas, stages, insights and action plans; AI review and document analysis are available on Pro and Enterprise. Users can import documents and customer feedback in PDF, DOCX, text and CSV formats. The app includes 10 industry templates, with examples for onboarding, ecommerce, complaint resolution, B2B and healthcare. Exports include HTML, JSON, PDF and PowerPoint; branded exports start with Starter. The maker says the app and primary data are hosted in the EU and describes role-based access and other security controls. The Free plan provides three journey maps for one user. Starter costs €29 a month, billed €290/yr; Pro costs €79 a month, billed €790/yr. A 7-day trial is listed.
SuiteCX
SuiteCX is a customer experience platform for designing, visualizing and improving customer journeys. It offers more than 20 mapping visualizations, including persona and segment maps, storytelling maps, brainstorming maps and infographics. Teams can combine survey responses, NPS, CSAT, segmentation, clickstream, social, analytics and operational data in journey maps. Customer, employee and institutional assessment data can be organized to identify experience gaps and priorities. Findings and recommendations can become interactive roadmaps and project charters. SuiteCX runs in a browser through shared or private server environments and also lists API and self-hosted options. Import and export tools include RESTful, CSV and customized APIs. Customers can request changes to branding, terminology, icons, workflows, visible features and map backgrounds. Private servers have no stated limits on users, projects, maps or IPoints; shared accounts may allow up to 20 users. Pricing is on request.