Customer Thermometer vs Featurebase
Customer Thermometer
customerthermometer.com
Featurebase
featurebase.appSide by side
| Figure | Customer Thermometer | Featurebase |
|---|---|---|
| Price from | $9/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 4 |
| Spec score · Customer Feedback Software | 8.4 (#13) | 9.1 (#3) |
| Audience | The company says its customers range from startups to global brands and include users in more than 160 countries. | The pricing page describes Growth as for fast-growing startups, Professional for scaling and multi-team organizations, and Enterprise for large organizations. |
| Headquarters | Brighton, United Kingdom | Estonia |
| Integrations | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. |
| Product | Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. | Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform. |
| Security | The maker says network communication is secured with TLS 1.2 and 1.3, and survey data is stored in Microsoft Azure managed databases in the UK. | The site says Featurebase is audited and certified and lists GDPR, CCPA, and SOC 2. |
| Support | The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. |
Plans
Customer Thermometer
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
- Mach 4$700 a month
- EnterprisePriced on request
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
In their own words
Customer Thermometer
Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate a service and comment directly from an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Data can be exported as a CSV or automatically through the API or webhooks. The maker says network communications use TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states that the service is GDPR and CCPA compliant, but does not claim HIPAA compliance. The maker offers 10 free surveys without requiring a credit card, alongside a free trial. Monthly plans include At the Beach for $9 a month with zero responses and Jumper for $49 a month with 200 responses and unlimited users or agents. Unused responses roll over, but an account can hold no more than twice its monthly response allowance at once. Customer Thermometer is available on web and iOS, with API access listed.
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.