Customer Thermometer vs Userpace
Customer Thermometer
customerthermometer.comUserpace
userpace.comSide by side
| Figure | Customer Thermometer | Userpace |
|---|---|---|
| Price from | $9/mo | €49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Net Promoter Score Software | 8.5 (#3) | 7.4 (#14) |
| Headquarters | Brighton, United Kingdom | The contact page lists the office as Onvey / Puzl CowOrKing in Sofia, Bulgaria. |
| Integrations | Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. | The pages reviewed document a JavaScript widget and API; they do not name third-party integrations. |
| Pricing limits | Unused responses roll over, but an account can hold at most twice its monthly plan response allowance at one time. | A tracked user is a customer who submits feedback, votes for an idea, or provides an NPS rating; pricing adds fees above plan allowances. |
| Product | Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. | Userpace describes itself as an all-in-one feedback and NPS management platform. |
| Support | The company calls its customer support team the Ministry of Magic and says it helps customers use the software and related processes. | The contact page says inquiries receive a response within 24–48 hours and lists office hours as Monday through Friday, 9 a.m. to 6 p.m. |
Plans
Customer Thermometer
- At the Beach$9 a month
- Jumper$49 a month
- Flyer$99 a month
- Mach 1$159 a month
- Mach 2$259 a month
- Mach 3$400 a month
- Mach 4$700 a month
- EnterprisePriced on request
In their own words
Customer Thermometer
Customer Thermometer collects customer ratings and feedback through short surveys embedded in emails, support tickets, and other communications. Recipients can rate a service and comment directly from an email or ticket. All plans include reporting and email alerts for responses and comments; plans with at least 200 responses also include NPS and Personalized Ribbon reporting. Listed integrations include Gmail, Outlook, Zendesk, Salesforce, ServiceNow, and ConnectWise. Data can be exported as a CSV or automatically through the API or webhooks. The maker says network communications use TLS 1.2 and 1.3 and survey data is stored in Microsoft Azure managed databases in the UK. It states that the service is GDPR and CCPA compliant, but does not claim HIPAA compliance. The maker offers 10 free surveys without requiring a credit card, alongside a free trial. Monthly plans include At the Beach for $9 a month with zero responses and Jumper for $49 a month with 200 responses and unlimited users or agents. Unused responses roll over, but an account can hold no more than twice its monthly response allowance at once. Customer Thermometer is available on web and iOS, with API access listed.