CustomerGauge vs QuestionPro

CustomerGauge is a B2B account experience platform that links customer feedback with revenue and sentiment. It collects responses through surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, and a mobile app. An account hierarchy combines stakeholder feedback into an account-level NPS view. The Monetize CX dashboard shows account health by revenue exposure and tracks revenue coverage. Gaige AI analyzes feedback, drafts personalized replies, and flags accounts with early churn signs or unresolved frustration. The platform includes sentiment analysis, AI insight summaries, and closed-loop workflows. Help-center documentation covers workflow alerts and report dispatches for Microsoft Teams and Slack, plus REST APIs and webhooks. CustomerGauge runs through web and API access and serves B2B industries including consumer packaged goods, beverage, logistics, manufacturing, technology, and services. The maker is headquartered in Amsterdam and was founded in 2007. Pricing is on request; the listed plan uses one flat fee based on account base and activated modules, with no free plan.

QuestionPro is a survey platform for building questionnaires, collecting responses and analyzing results. Its listed tools include logic branching, custom branding, response analytics, API access and a respondent panel. The free Essentials plan costs nothing and covers one user, 200 responses per survey and 30 question types. Advanced costs $99 a month, billed annually, for one user, up to 25K responses per year and 38 question types. Team Edition costs $83 a month, billed annually, for five or more users, up to 100K responses per year and 46 question types. Research Suite is for teams of 10 or more and lists 52 question types with custom response pricing. The pricing note also lists a 10-day trial and paid plans from $83/user/mo (annual). QuestionPro was founded in 2005 and is headquartered in Austin, Texas. Its listed platform is API, and it offers a survey API.