Customers.ai vs Manychat
Customers.ai
customers.aiManychat
manychat.comSide by side
| Figure | Customers.ai | Manychat |
|---|---|---|
| Price from | — | $14/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 2 | 5 |
| Spec score · Conversational Marketing Software | 7.9 (#16) | 8.4 (#11) |
| Spec score · Messenger Marketing Software | 7.9 (#20) | 8.6 (#5) |
| Spec score · Chatbot Builders | 7.2 (#225) | 9.0 (#16) |
| Audience | The company describes its main audience as Shopify brands using Klaviyo and refers to DTC brands and their marketing agency partners. | Manychat describes its audience as creators, businesses, marketers, and brands using social channels to engage audiences and generate leads or sales. |
| Headquarters | Boston, Massachusetts, United States | 450 Lexington Ave, 4th Floor, New York, NY 10017 |
| Integrations | The pricing page lists Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane integrations. | The integrations page lists Hotmart, Flodesk, Klaviyo, MailChimp, ActiveCampaign, Kit, Google Sheets, and HubSpot, plus Zapier and Make. |
| Support | All paid plans include one-to-one onboarding and setup support, and the company says it supports customer migrations. | Support varies by plan: Free includes self-serve resources, Essential and Pro include business-day email support, and Business and Advanced include priority email support. |
Plans
Manychat
- FreeFree
- Essential$14 a month
- Pro$29 a month
- Business$69 a month
- Advanced$139 a month
In their own words
Customers.ai
Customers.ai is an AI retention platform for ecommerce brands using Klaviyo. X-Ray connects more Shopify visitor sessions with customer profiles in Klaviyo, while Alfred predicts purchase-ready contacts and automates suppression, reactivation, and audience segmentation. Its email deliverability tools include Inboxer, inbox placement testing, contact validation, and email warming. Super CAPI for Meta Ads supports conversion-event tracking, first-party signal sending, and bypassing ad blockers and iOS restrictions. Listed integrations cover Shopify, Klaviyo, Meta Ads, Google Ads, HighLevel, Sendgrid, Direct Mail, Salesforce, Semrush, and Sendlane. The service supports Android, iOS, web, and API access. Setup is described as taking 10 minutes with no code or credit card. A seven-day trial costs nothing and allows up to 500 visitor resolutions with listed features. Custom pricing depends on total Klaviyo profiles, including suppressed and unsubscribed profiles, plus selected products and sync options. Paid plans include one-to-one onboarding and setup support.
Manychat
Manychat automates social and messaging conversations across Instagram, WhatsApp, TikTok, and Messenger. It can respond to comments, direct messages, and Story mentions, and automated messages can collect email addresses or phone numbers. Its builder includes customizable flows, Quick Automations, and more than 60 ready-made templates on the Free plan. Manychat AI can answer direct messages and comments, handle frequently asked questions, help build flows, and improve message copy. Paid plans list additional connected channels, including Telegram, SMS, and Email, with channel allowances varying by plan. Integrations include tools such as Google Sheets, HubSpot, MailChimp, and Klaviyo, as well as Zapier and Make; an API supports custom connections. Plan allowances for active contacts, channels, users, and Inbox seats differ, and paid plans charge for contacts above the included amount. Free includes 25 active contacts monthly, two channels, four active automations, one user, and one Inbox seat. Essential is $14 a month; Pro is $29 a month; Business is $69 a month; Advanced is $139 a month. The service also notes a 14-day trial.